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STATUTE

§ 1

Preliminary provisions

1. The Bellera online store, available at www.bellera.pl, is run by Marta Marciniak, running a business under the name Marta Marciniak, entered into the Central Registration and Information on Economic Activity (CEIDG) kept by the minister responsible for economy, NIP 8291723396, REGON 386149390.

2. These regulations are addressed to Consumers and specify the rules and procedure for concluding a Distance Sales Agreement with a Consumer via the Store.

§ 2

Definitions

1. Consumer – a natural person concluding a contract with the Seller within the Store, the subject of which is not directly related to his business or professional activity.

2. Seller – a natural person running a business under the name Marta Marciniak, entered into the Central Registration and Information on Economic Activity (CEIDG) kept by the minister responsible for economy, NIP 8291723396, REGON 386149390.

3. Customer – any entity making purchases via the Store.

4. Entrepreneur – a natural person, a legal person and an organizational unit that is not a legal person, which is granted legal capacity by a separate act, conducting business activities on its own behalf, and using the Store.

5. Store – online store run by the Seller at the Internet address www.bellera.pl

6. Distance contract – a contract concluded with the Customer as part of an organized system for concluding distance contracts (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.

7. Regulations – these regulations of the Store.

8. Order – the Customer’s declaration of will submitted using the Order Form and aimed directly at concluding a Sales Agreement for the Product or Products with the Seller.

9. Account – the customer’s account in the Store, which collects data provided by the Customer and information about Orders placed by him in the Store.

10. Registration form – a form available in the Store, enabling the creation of an Account.

11. Order form – an interactive form available in the Store enabling placing an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.

12. Cart – an element of the Store’s software in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.

13. Product – a movable item/service available in the Store that is the subject of the Sales Agreement between the Customer and the Seller.

14. Sales Agreement – a Product sales agreement concluded between the Customer and the Seller via the Online Store. The Sales Agreement also means – depending on the features of the Product – a contract for the provision of services and a contract for specific work.

§ 3

Contact with the Store

1. Seller’s address: ul. Łaska 142a, 98-220 Zduńska Wola

2. Seller’s e-mail address: contact@bellera.pl and shop@bellera.pl

3. Seller’s bank account number: 67156000132013649330000001 VeloBank

§ 4

Technical requirements

To use the Store, including browsing the Store’s assortment and placing orders

Orders for Products require:

a. end device with access to the Internet,

b. active e-mail account,

c. cookie support enabled,

§ 5

General information

1. To the fullest extent permitted by law, the Seller is not liable for any disruptions, including interruptions in the operation of the Store caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the Customer’s technical infrastructure.

2. Browsing the Store’s assortment does not require creating an Account. The Customer may place Orders for Products included in the Store’s assortment either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the execution of the Order without creating an Account.

3. The prices given in the Store are given in Polish zloty and are gross prices.

4. The final (final) amount to be paid by the Customer consists of the price for the Product and the delivery cost (including fees for transport, delivery and postal services), about which the Customer is informed on the Store’s website when placing the Order, including in the moment of expressing the will to be bound by the Sales Agreement.

§ 6

Creating an Account in the Store

1. To create an Account in the Store, complete the Registration Form. It is necessary to provide the following data: name, surname, e-mail, delivery address, telephone number.

2. Opening an Account in S

pats is free.

3. Logging in to the Account is done by entering the login and password established in the Registration Form.

4. The Customer may delete the Account at any time, without giving a reason and without incurring any fees, by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses provided in § 3.

§ 7

Rules for placing an Order

To place an Order you must:

1. log in to the Store (optional),

2. select the Product that is the subject of the Order and then click the “Add to cart” button,

3. log in or use the option to place an Order without registration,

4. if you have chosen to place an Order without registration – complete the Order Form by entering the details of the recipient of the Order and the address to which the Product is to be delivered, select the type of shipment (method of Product delivery),

5. in the comment to the order you can provide invoice details along with the Tax Identification Number,

6. select one of the available payment methods and, depending on the payment method, pay for the order within a specified period,

7. accept the Regulations of the Bellera store,

8. click the “Order and pay” button.

§ 8

Delivery and payment methods offered

1. The Customer may use the following methods of delivery or collection of the ordered Product:

a. InPost Courier,

b. Personal collection available at: ul. Łaska 142a, 98-220 Zduńska Wola

c. Parcel lockers

d. international shipping (Germany, France, Sweden, Belgium, Spain, Ireland, Czech Republic, Netherlands and Italy)

2. The customer can use the following payment methods:

a. Payment by transfer to the Seller’s account

b. Electronic payments – Przelewy24 including BLIK, Payment Card and PayPo

c. PayPal (temporarily suspended)

3. Detailed information on delivery methods can be found on the Store’s website.

§ 9

Execution of the sales contract

1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.

2. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution is made by the Seller sending the Customer an appropriate e-mail to the Customer’s e-mail address provided when placing the Order, which contains at least the Seller’s declarations about the receipt of the Order and its acceptance for execution and confirmation of the conclusion of the Sales Agreement. When the Customer receives the above e-mail, a Sales Agreement is concluded between the Customer and the Seller.

3. If the Customer chooses:

a. payment by traditional transfer or electronic payment, the Customer is obliged to make the payment within 5 calendar days from the date of conclusion of the Sales Agreement – otherwise the order will be canceled.

4. If the Customer has chosen a delivery method other than personal collection, the Product will be sent by the Seller within the time specified in its description (subject to paragraphs 5 and 8 of this paragraph), in the manner chosen by the Customer when placing the Order.

5. A. In the event of ordering Products with different delivery dates, the delivery date is the longest given date.

B. If you order Products with different delivery dates, the Customer may request delivery of the Products in parts or delivery of all Products after completing the entire order.

6. The beginning of the delivery period of the Product to the Customer is counted as follows:

a. If the Customer chooses the payment method by transfer or electronic payment – from the date of crediting the Seller’s bank account.

6. If the Customer chooses personal collection of the Product, the Product will be ready for collection by the Customer within the time specified in the Product description. The Customer will be additionally informed by the Seller about the readiness of the Product for collection by sending an appropriate e-mail to the Customer’s e-mail address provided when placing the Order.

7. The Product is delivered within Poland and to Germany, France, Sweden, Belgium, Spain, Ireland, the Czech Republic, the Netherlands and Italy.

8. Products made to the customer’s special order are delivered within 15 business days.

§ 10

Right to withdraw from the contract

1. The Consumer may withdraw from the Sales Agreement without giving any reason within 14 days.

2. The period specified in section 1 begins with the delivery of the Product to the Consumer or a person other than the carrier indicated by him.

3. In the case of an Agreement that covers many Products that are delivered separately, in batches or in parts

cuts, the deadline specified in section 1 runs from the delivery of the last item, batch or part.

4. The Consumer may withdraw from the Agreement by submitting a declaration of withdrawal to the Seller. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send a statement before the deadline.

5. The declaration may be sent by traditional mail or electronically by sending the declaration to the following address: contact@bellera.pl. The declaration can also be submitted on the form, the template of which is attached as Appendix no. 1 to these Regulations.

6. If the Consumer sends the declaration electronically, the Seller will immediately send the Consumer confirmation of receipt of the declaration of withdrawal from the Agreement to the e-mail address provided by the Consumer.

7. Effects of withdrawal from the Agreement:

a. In the event of withdrawal from a distance Agreement, the Agreement is deemed not to have been concluded.

b. In the event of withdrawal from the Agreement, the Seller shall immediately return to the Consumer, no later than within 14 days from the date of receipt of the Consumer’s declaration of withdrawal from the Agreement, all payments made by him for the products.

c. The Seller will refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not involve any costs for him.

d. The Seller may withhold the refund until he receives the Product back or until he receives proof of its return, depending on which event occurs first.

e. The Consumer should return the Product together with the receipt and the form or his/her own letter to the Seller’s address provided in these Regulations immediately, no later than 14 days from the date on which he informed the Seller about withdrawal from the Agreement. The deadline will be met if the Consumer returns the Product together with the receipt before the 14-day period expires.

f. The Consumer bears the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be returned by regular mail.

g. The Consumer is only responsible for the reduction in the value of the Product resulting from using it in a manner other than what was necessary to establish the nature, characteristics and functioning of the Product.

h. The product must be returned unused, intact and packaged so as not to be damaged during transport. Preferably in the original box or bubble envelope.

8. The Consumer is not entitled to withdraw from a distance contract in relation to the Contract:

a. in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer’s specifications or serving to meet his individual needs – here in the case of an individual order,

b. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery,

c. in which the subject of the service is an item that deteriorates quickly or has a short shelf life,

d. for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the Seller has completed the service, he will lose the right to withdraw from the Agreement,

e. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the Agreement,

f. in which the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items.

§ 11

Complaint and warranty

1. The Sales Agreement covers new Products.

2. The Seller is obliged to provide the Customer with an item free from defects.

3. In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions on warranty in the Civil Code.

4. Complaints must be submitted in writing or electronically. To streamline the complaint procedure, the Seller recommends using the complaint letter template (Appendix No. 2).

5. To streamline the complaint procedure, it is recommended to provide the following information in the complaint: name and surname of the buyer, correspondence address, e-mail address, type of goods complained about (catalogue number/name), date of purchase of the goods, photo or original receipt, description of the defect, the date of noticing the defect in the goods, the preferred method of notifying about the complaint, the request of the person filing the complaint, and it is recommended to send documents

here confirming the purchase of goods from the Seller.

6. The Seller will respond to the complaint immediately, no later than within 14 days, and if he does not do so within this period, it is considered that the Customer’s request is justified.

7. Goods returned under the complaint procedure should be sent to the address provided in § 3 of these Regulations.

8. All products offered in the Store are covered by a 2-year warranty.

9. The warranty covers hidden defects, not those resulting from improper use of the product. Defects covered by the warranty cover all aspects related to the durability of the product, i.e. including construction defects (in particular related to the strength of rivets and seams). In particular, the warranty does not cover natural processes of changing the appearance of natural leather, its discoloration and natural aging, because these changes result from the properties of the material used.

§ 12

Personal data in the Online Store

1. The administrator of Customers’ personal data collected via the Online Store is the Seller.

2. Customers’ personal data collected by the administrator via the Online Store are collected for the purpose of implementing the Sales Agreement, and if the Customer consents – also for marketing purposes.

3. The recipients of personal data of Online Store Customers may be:

a. In the case of a Customer who uses the delivery method by post or courier in the Online Store, the Administrator makes the Customer’s collected personal data available to the selected carrier or intermediary carrying out the shipment on behalf of the Administrator.

b. In the case of a Customer who uses electronic or payment card payment in the Online Store, the Administrator provides the Customer’s collected personal data to the selected entity handling the above payments in the Online Store.

4. The payment card operator is PayPro SA Agent Rozliczeniaowy, ul. Kanclerska 15, 60-327 Poznań, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register under KRS number 0000347935, NIP 7792369887, REGON 301345068.

5. The customer has the right to access and correct his data.

6. Providing personal data is voluntary, although failure to provide the personal data indicated in the Regulations necessary to conclude the Sales Agreement results in the inability to conclude this agreement.

§ 13

Legal disclaimers

1. All texts, photos, proper names and descriptions of goods in the Store are protected by copyright. They are prohibited from being copied and distributed, used for commercial purposes or presented on other websites without the consent of the Seller.

§ 14

Final Provisions

1. Contracts concluded via the Online Store are concluded in Polish.

2. The Seller reserves the right to make changes to the Regulations for important reasons, i.e. changes in legal provisions, changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about each change at least 7 days in advance.

3. In matters not regulated in these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; Act on the provision of electronic services; Consumer Rights Act, Personal Data Protection Act.

FILES TO DOWNLOAD

WITHDRAWAL FORM

COMPLAINT FORM

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